Internet telephony, Hosted telephony

Internet Telephony: What is it?

Internet Telephony refers to all types of telephony services (including phone calls, faxes, voicemail, video calls, and other forms of communication) where calls and data are sent digitally over the Internet using the Internet Protocol (IP) rather than being communicated over traditional analogue landlines.

What’s the difference between Internet Telephony and VoIP?

Internet Telephony and Voice over IP (VoIP) are frequently used synonymously, but in reality, VoIP is a subset of Internet Telephony that refers to voice traffic only. While Internet Telephony is an overall term for the IP packet-switching technology used by Internet phone systems to transmit any type of information, Voice over IP is the exact method for carrying voice calls over an IP network. Internet Telephony includes VoIP capabilities as well as a host of other features and functionality.

How Do Internet Phone Systems Operate?

To use an Internet phone system, you need to set up a VoIP.

As you speak over a microphone (laptop, mobile, or headset), your voice—the audio signal—is digitised. This information is split into packets and given individual labels.

Your call is made up of diverse packets of data. Each packet of information travels over the Internet to the receiver. When the data reaches its destination, it is put back in the correct order. The information is then converted into audio, and the recipient hears what you say.

Interestingly, the data packets don’t necessarily arrive in the order they were sent; they can overtake each other. When they arrive, they are collected in the correct order, and your message can be heard by the recipient.

What benefits do internet phone systems offer companies?

Internet Telephony offers many advantages compared to traditional telephony, as it makes business communication smarter, more flexible, easier, and more cost-effective. One of its main benefits is that it allows multiple device integration, including smartphones and desk phones. Users can, for instance, access their office extension from their smartphone, giving them comprehensive freedom of communication, no matter whether they are working remotely or in the office.

Full scalability and flexibility: The best Internet Telephony solutions are hosted in the cloud, so there’s no need for the client to buy, install, and keep expensive on-premise platforms. Implementation is quick, and with telephony services, the number of users and any extra features can be scaled up and down as required.

Reduced expenses: Typically, IP Telephony is more cost-efficient than traditional landline and mobile telephony. Internal calls within a company are free of charge when using a cloud telephony solution.

Continuous convenience and portability: Users can access their Internet Telephony services from anywhere and from any device as long as they have an Internet connection.

Advanced features: With Internet Telephony, voice and information are transported over the same network, making new services possible, such as meet and share’ video calls. Integrations add extra functionality, letting organisations streamline all their communication and business processes.

Outstanding voice quality: IP Telephony has come a long way since it was first introduced in the 1990s. As long as the user has a fast and stable Internet connection with good bandwidth, VoIP calls should involve no latency issues or interruptions. The latest IP phones and headsets are intended to achieve superior sound quality with noise-cancelling and advanced audio compression, cutting out any background sound.

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